We hope that you love all your purchases from Chicandsassydress. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return.

Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE. The following items are FINAL SALE: accessories, leggings, bodysuits, graphic tee’s, pjs, make-up, sweatshirts, swimwear and athletic wear. ITEMS MARKED FINAL SALE ON THE PACKING SLIP WILL NOT BE ACCEPTED FOR RETURN. All Flash Sales, $20 Tuesday items, Wipeout Wednesday items are Final Sale.

If you return a final sale item, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted. After 30 days, we cannot accept a return at all, even with the 20% restocking fee.

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.

We do not offer exchanges.

Return Instructions for App Purchases:

Re:Do is no longer compatible with app purchases. You must purchase a return label from the mail carrier of your choice or you can email us to invoice you for a return label.

Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.

Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you. If purchased on the app, the credit will go back to your App account!

About Re:do

Checkout with the $1.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website at this time.

Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

Return Instructions for Website Purchases:

You must complete the return form found in our Returns Portal before mailing back your items.

Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.

Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you. If purchased on the app, the credit will go back to your App account!

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at service@chicandsassydress.com and forward photos of any damage.

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.